Terms and Conditions
Welcome to UrduTrans (“we,” “our,” or “us”). These Terms and Conditions govern your use of [www.urdutrans.com](https://www.urdutrans.com) and our translation services. By accessing our website or placing an order, you agree to these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.
1. About UrduTrans
UrduTrans is a professional translation company (A Connect Ventures Company) based in Faisalabad, Pakistan, specializing in English to Urdu and Urdu to English translation services for individuals, businesses, educational institutions, legal professionals, and organizations worldwide.
2. Our Services
We provide translation services for various document types, including but not limited to:
* Legal documents
* Academic documents
* Medical documents
* Business documents
* Immigration documents
* Technical manuals
* Financial documents
* Personal certificates
* Website and marketing content
Unless specifically agreed in writing, our services do not include legal advice, notarization, embassy legalization, or government certification.
3. Placing an Order
Orders may be placed through our website, email, or other approved communication channels.
The customer is responsible for:
* Providing complete and readable documents.
* Providing accurate instructions.
* Reviewing quotations before making payment.
* Ensuring submitted documents are the final versions.
Work begins after payment confirmation unless otherwise agreed.
4. Pricing
Translation prices vary depending on:
* Language pair
* Number of words or pages
* Document complexity
* Required turnaround time
* Formatting requirements
Prices are confirmed before work begins.
5. Payment
We accept approved online payment methods available on our website.
Unless otherwise agreed:
* Full payment is required before delivery.
* Large projects may require advance deposits.
* Any applicable taxes or bank charges are the customer’s responsibility.
6. Delivery
Estimated delivery times are provided when the order is confirmed.
Delivery times may vary depending on:
* Document size
* Technical complexity
* Customer revisions
* Public holidays
* Unexpected technical issues
UrduTrans is not responsible for delays caused by incorrect email addresses, spam filters, internet outages, or events beyond our control.
7. Accuracy
Our translators are native Urdu language professionals with extensive experience.
Although we make every effort to produce accurate translations, language interpretation may vary depending on context and terminology.
Customers are encouraged to review translations before submitting them to government agencies, courts, educational institutions, or other organizations.
8. Revisions
If you believe a translation contains an error, you may request a revision within **14 days** of delivery.
Revisions are provided free of charge when:
* The translation differs from the original meaning.
* A genuine translation mistake has occurred.
Revisions do not include:
* Changes to the original document after translation.
* New instructions not included with the original order.
* Style preferences not previously communicated.
9. Customer Responsibilities
Customers agree that:
* They own or have permission to submit the documents.
* The documents do not violate any law.
* They provide accurate information.
* They will not use our services for unlawful activities.
10. Confidentiality
We understand that translation documents often contain sensitive information.
All customer documents are treated as confidential.
Documents are only accessed by authorized personnel involved in completing your order.
We do not sell, rent, or disclose customer documents except:
* When required by law.
* With the customer’s written permission.
11. Intellectual Property
The customer retains ownership of the original document.
Ownership of the translated document transfers to the customer once full payment has been received.
UrduTrans retains the right to use anonymous, non-confidential samples for internal quality assurance unless the customer specifically requests otherwise.
12. Refund Policy
Due to the nature of translation services, refunds are generally not available once translation work has started.
Refunds may be considered if:
* UrduTrans is unable to complete the order.
* The order is cancelled before work begins.
* A mutually agreed solution cannot be reached regarding service quality.
Approved refunds will be processed using the original payment method where possible.
13. Limitation of Liability
UrduTrans shall not be liable for:
* Indirect or consequential losses
* Lost profits
* Business interruption
* Delays caused by third parties
* Rejection of translated documents by government departments, embassies, universities, or other institutions
Our total liability shall not exceed the amount paid for the specific translation order.
14. Website Use
Users agree not to:
* Attempt unauthorized access to our systems.
* Upload malicious software.
* Copy website content without permission.
* Interfere with website operation.
15. Third-Party Links
Our website may contain links to third-party websites.
UrduTrans is not responsible for the content, privacy practices, or services offered by third-party websites.
16. Privacy
Your use of our website is also governed by our Privacy Policy.
By using our services, you agree to our collection and use of information as described in our Privacy Policy.
17. Force Majeure
UrduTrans shall not be responsible for delays or failure to perform services caused by events beyond our reasonable control, including natural disasters, internet failures, government actions, strikes, pandemics, or power outages.
18. Changes to These Terms
We may update these Terms and Conditions at any time.
Changes become effective immediately upon publication on this website.
Customers are encouraged to review this page periodically.
19. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan.
Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts of Pakistan.
20. Contact Us
If you have any questions regarding these Terms and Conditions, please contact us.
UrduTrans
Website: https://www.urdutrans.com
Email: info@urdutrans.com
Phone / WhatsApp: +92 300 6633566
Location: Faisalabad, Punjab, Pakistan
Last Updated: July 25, 2019